Customer information · USD · United States
An order request comes first
Submitting checkout sends an order request to Stella B Salon LLC. It does not charge a card, initiate a bank transfer or automatically accept a sale. After a request has been saved, the confirmation page displays an order reference. Keep it for later contact. The site has no automatic email service, so do not rely on receiving an email copy of that page. Contact [email protected] if you need help locating a request.
Confirmation before payment
We contact you to check the selected products, colors, quantities, delivery address and total. If an item cannot be supplied, we discuss that before acceptance and do not silently replace it. Only after the request is accepted do we provide genuine manual bank-transfer instructions. No bank account is displayed on the website, and no account details should be inferred from a company number or address. Do not pay an unconfirmed request.
Currency and the amount due
Product and delivery amounts are in USD and include all applicable local taxes, without an extra checkout surcharge. Standard delivery is $8.95 below a $125.00 goods subtotal and free at or above that threshold. A pair of towels counts as one priced selling unit containing two towels. The accepted total must match the agreed goods and delivery charge. If a message requests an unexplained extra fee, contact us through the canonical email or phone before transferring money.
Transfer timing and dispatch
Payment is due within 7 calendar days after confirmation. Use the order reference when following the agreed payment instructions. We confirm receipt manually; the website does not automatically detect or verify a transfer. Processing begins after confirmed payment and takes 1–2 business days, followed by 3–6 business days of transit, for 4–8 business days total. If you cannot pay within the stated period, contact us to discuss availability rather than assuming stock is held indefinitely.
Protect your payment information
The checkout has no card-number, security-code, online banking password or banking-login fields. Do not send those details in notes, email or photographs. Verify unexpected changes to payment instructions by using +1 (720) 933-7645 or [email protected], rather than a different contact supplied in a suspicious message. Never treat the success page as proof that a payment has cleared or a parcel has been dispatched.
Cancellation and refunds
Contact us with your reference to cancel before dispatch. If a payment has already been made, we discuss the applicable refund using the same original payment method. Manual bank-transfer refunds require verified account confirmation, not banking credentials. The Returns & Refunds policy gives the 30-day preference window, return address, postage responsibilities and 14-day refund handling rule, including applicable withholding until goods or evidence are received. No restocking fee applies, and mandatory legal remedies remain available.
Merchant and payment questions
The operator is Stella B Salon LLC, company number 20211913561, 11611 Garfield Street, Thornton, CO 80233, US. For a payment mismatch, include your reference, amount and date, but omit passwords and full financial credentials. We can use the agreed contact channel to resolve the discrepancy. The site does not claim a card processor, bank partnership, automatic payment capture or automatic fulfillment. A saved request is the beginning of the confirmation process, not a receipt for money.