Customer information · USD · United States
The return window
Stella B Salon LLC offers a 30-calendar-day preference-return window starting the day after you receive your goods. You do not have to give a reason for a preference return. This commercial offer is additional to applicable legal protections for defective, incorrect or misdescribed goods. Ordinary capes, towels and wraps are not automatically excluded as hygiene goods. Reasonable inspection is allowed; a blanket refusal based only on the product category does not apply.
Notify us before sending
Email [email protected] with your order reference, the SKU or product name, quantity and the items you intend to return. For a defect or incorrect delivery, describe the problem so we can arrange the right remedy. You may also call +1 (720) 933-7645 for help, but send the reference and return details in writing so they can be matched accurately. Never include bank passwords or card information. We do not require a preference-return reason.
Where and how to send the parcel
After notice, dispatch the return within 14 calendar days using a postal or courier service you arrange. Address the parcel to Stella B Salon LLC, 11611 Garfield Street, Thornton, CO 80233, US. Include the order reference inside and retain evidence of dispatch. This is the return and correspondence destination, not a claimed warehouse or walk-in store. There is no pickup, drop-off appointment, automatic return portal or self-service label service.
Who pays the return cost
For a preference return, you pay the actual tariff of your chosen carrier. We charge $0 for a merchant return label and $0 restocking fee; we do not promise a fixed third-party postage rate or issue an automatic label. For a defective or incorrectly supplied item, we reimburse reasonable actual documented return postage. Contact us first to agree a sensible method, and keep the carrier receipt. There is no buyer defect-return fee.
Condition and inspection
Pack textiles so they remain dry and protected in transit, including any included closures or accessories. You may inspect the goods to understand their construction and dimensions. A used or washed condition is assessed fairly in context; there is no deduction merely for reasonable inspection. Please tell us if the item was washed or altered, as that helps distinguish a manufacturing issue from later damage. Do not apply chemicals or continue using damaged goods while waiting for advice.
Refund timing and method
Refunds are handled within 14 calendar days of notice, with withholding permitted until the returned goods or evidence of return are received where applicable. Any mandatory legal minimum prevails. Refunds use the original payment method; for a manual bank-transfer payment, we first verify the account confirmation needed for the refund. We do not request online banking login credentials. Original standard outbound delivery is reimbursed where applicable to the return; a premium-delivery supplement is not reimbursed. We do not currently offer a premium service.
Exchanges, cancellations and questions
An exchange is a return followed by a separate new order, not an untracked substitution. Contact us before dispatch if you want to cancel an unshipped order. Keep the original request reference when raising a problem. Stella B Salon LLC, company number 20211913561, is reachable at [email protected] or +1 (720) 933-7645. If the proposed resolution does not address the issue, explain your concern and desired remedy so it can be reviewed without limiting any applicable statutory rights.