Customer information · USD · United States
Where we deliver
We deliver salon capes, hair towels and wraps to the contiguous 48 United States and Washington, DC. Alaska, Hawaii, US territories, international destinations and APO/FPO military addresses are excluded. Checkout requires a supported US state and ZIP code. Our correspondence address is not a walk-in shop or collection point: 11611 Garfield Street, Thornton, CO 80233, US. No pickup or local drop-off service is offered.
The delivery calculation
Standard delivery costs $8.95 per order below a $125.00 goods subtotal. At a goods subtotal of $125.00 or more, standard delivery is free. The threshold uses goods before shipping; there is no hidden minimum purchase. Product and delivery prices include applicable local taxes, with no added checkout surcharge. Removing items or changing quantities can change whether the order meets the free-delivery threshold. Your cart and checkout show the server-calculated charge before submission.
Processing, transit and the starting point
Processing takes 1–2 business days after payment is confirmed. Carrier transit takes a further 3–6 business days; the total expected interval is 4–8 business days from confirmed payment. Business days exclude weekends and public holidays. The interval does not begin when an unpaid request is submitted. An order request is followed by contact and acceptance, then manual bank-transfer instructions, with payment due within 7 calendar days after confirmation.
Confirming your address
Enter a complete street address, any apartment or suite, city, supported state and ZIP code. If you notice a mistake, email [email protected] with your reference immediately, or call +1 (720) 933-7645. Before dispatch we will try to correct the details. After handover, a change may not be possible. Any proposed additional delivery cost must be explained and agreed rather than silently charged. Do not provide a military destination in a civilian-state field.
Dispatch information
We confirm dispatch through direct contact and provide any carrier information available for the shipment. This website has no live tracking integration and does not promise an automatic dispatch email. Keep the order reference and any carrier details you receive. If you have not heard about dispatch after the stated processing period following payment confirmation, contact us rather than submitting another order for the same goods.
Delays, loss and damage
If the expected delivery interval has passed, tell us your reference and confirm the delivery address. We investigate with the shipment information available and discuss an appropriate resolution, including replacement or refund when the goods cannot be delivered. For visible damage, retain the packaging if possible and share a description and photographs; do not return goods without contacting us first. Reporting promptly helps an investigation, but does not remove mandatory rights if an issue is reported later.
Returns and merchant details
Declining a parcel is not a substitute for telling us you want to cancel or return an item. Use the Returns & Refunds procedure so the parcel can be matched to your reference. Stella B Salon LLC, company number 20211913561, can be contacted at [email protected] and +1 (720) 933-7645. Return correspondence and notified mailed returns go to 11611 Garfield Street, Thornton, CO 80233, US. Preference and defective-item return postage have different rules; please read that policy before booking a carrier.